Customer Help
Answers to common questions about orders, delivery, returns and payment.
Ordering, delivery and payment
Orders & Delivery
Delivery is free on all orders to UK addresses, with no minimum spend.
We aim to dispatch orders within 1–3 business days. Most orders are sent by Royal Mail Tracked (some larger items by courier), and most parcels arrive within a few working days of dispatch. See our Delivery Information.
No. We currently deliver to UK addresses only (England, Scotland, Wales and Northern Ireland). We do not ship internationally, including to the Channel Islands and the Isle of Man.
When your order is dispatched we will email you, including tracking details where available. If you created an account, you can also check your order status in My Account.
No. You can check out as a guest, or create an account during checkout to make future orders quicker and see your order history.
Please contact us as soon as possible by email at info@frexexpress.com or on 07761 091805. If your order has not yet been dispatched, we will do our best to update or cancel it. If it has already been sent, you can return it under our returns policy.
We accept major debit and credit cards, processed securely by Stripe. Where shown at checkout, you can also pay with Apple Pay or Google Pay. We never see or store your full card details.
Yes – all prices include VAT, and UK delivery is free, so the price at checkout is what you pay. Frexexpress Ltd is VAT registered (GB 493703471). If you need a VAT invoice, email info@frexexpress.com with your order number.
Returns, products and contact
Returns & Help
You can return most items within 30 days of delivery. Returns are free – we provide a returns label or refund the reasonable cost of sending the item back. We refund you within 14 days of receiving your return. Full details: Returns & Refunds.
Email info@frexexpress.com or call 07761 091805 with your order number and the item(s) you want to return. We will send you a prepaid returns label or confirm your return. Our returns address is Frexexpress Returns, Unit 6, Rectory Farm, Tiffield, Towcester, Northamptonshire, NN12 8AA. Please contact us before sending items back.
Sorry about that! Please contact us as soon as possible, ideally with photos. We will arrange a replacement or refund and cover the return postage. Your rights under the Consumer Rights Act 2015 always apply.
For hygiene and health reasons, sealed items such as supplements, cosmetics and personal care products cannot be returned once they have been unsealed, unless they are faulty. Unopened items can be returned as normal.
Yes. Everything we sell is brand new, 100% authentic branded goods. We do not sell used, pre-owned or open-box items.
We try to send orders in one parcel, but occasionally items may be sent separately. If so, you will not pay anything extra.
Email info@frexexpress.com or call 07761 091805. We aim to reply within 1 business day (Monday to Friday). You can also use the form on our Contact us page.
FrexExpress is run by Frexexpress Ltd, registered in England & Wales (company number 14933378), based in Northamptonshire. We offer brand new, 100% authentic branded goods at great prices and are highly rated by thousands of happy customers. Read more about us.