Last updated: 26 September 2026
Free UK delivery on every order
Delivery is free on all orders to addresses in the United Kingdom. There is no minimum spend.
Dispatch times
- We aim to dispatch orders within 1–3 business days of your order being placed (business days are Monday to Friday, excluding UK bank holidays).
- Orders placed at weekends or on bank holidays are processed on the next business day.
- If there is a delay with your order, we will contact you as soon as possible.
How we deliver
Most orders are sent by Royal Mail Tracked. Some larger or heavier items may be sent with a courier. Once your order has been dispatched we will email you to confirm, including tracking details where available. Delivery times given by Royal Mail and couriers are estimates and are not guaranteed, but most parcels arrive within a few working days of dispatch.
Where we deliver
We deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). We do not currently ship internationally, including to the Channel Islands and the Isle of Man.
Please check your delivery address carefully when you order. If you spot a mistake, contact us straight away and we will try to update it before your order is dispatched.
If your parcel is late or lost
Please check your tracking information first. If your parcel has not arrived and the tracking has not updated for several working days, or it shows as delivered but you have not received it, please contact us at info@frexexpress.com or on 07761 091805. We will investigate with the carrier and, if the parcel is lost, we will send a replacement (if in stock) or give you a full refund.
If your parcel arrives damaged
If your parcel or item arrives damaged, please tell us as soon as possible (ideally within 48 hours) and, if you can, send photos of the item and packaging. We will arrange a replacement or refund, and we will cover any return postage. This does not affect your legal rights – see our Returns & Refunds policy.
Missed deliveries
If you are not in when your parcel arrives, Royal Mail or the courier will usually leave a card or send a notification explaining how to rearrange delivery or collect your parcel. Parcels not collected are normally returned to us; if this happens, please contact us and we will arrange redelivery or a refund.